CriterionMed

Customer Care Team

Our Customer Care Team facilitates all interactions between healthcare providers, patients and payors to ensure quality service and positive patient outcomes:

Insurance Processing:
1. Verifies patient insurance coverage.
2. Collects all necessary paperwork.
3. Processes claims for billing and payment.
Patient Instruction:
1. Reviews the prescription instructions with the patient and ensures he or she understands how. to use the device and accessories properly.
2. Ensures patient comfort by answering all questions.
3. Conducts frequent follow-up surveys with the patient to ensure patient satisfaction.
4. Available for patient support.
Patient Progress Reports:
1. Directs patients to use state of the art compliance protocols.
2. Produces monthly Patient Usage and Health Progress Reports for his or her health care provider’s review.
Physician Support:
1. Reduces the healthcare provider’s office workload by handling administrative paperwork.
2. Educates office staff on electrotherapy protocols.
3. Can provide monthly Patient Progress Report for review.
4. Available for technical and protocol support.

Criterion Headquarters

5190 Neil Road, Suite 430, Reno, Nevada, 89502
Ph: 800-743-0093
Fax: 800-573-6600
Email: info@criterionmed.net

The services provided by our Customer Care Team streamlines the entire process from the health care provider’s office to the patient’s home - ensuring an easy, cost-effective solution to pain management and rehabilitation.